Shopping FAQS

  • How to return products back to you ?
    • For returns, please choose post service, it is cheap, and easy for us to clear the customs. Before returning products, please contact us.

  • What's Your Warranty Time?
    • We have 12 monthes warranty for the product you buy from us, any problem, you can contact us to help solve.

  • I Receive a Wrong Item Which I Do not Buy,What can I do?
    • If your items are faulty on arrival, you have 7 working days in which you could inform us of the fault. You can show us pictures, videos, or screenshot of the wrong items you get. After talking with your sales manager, you can return back in their original packages, all accessories and documents should be included. After verification of the fault, we'll issue a replacement or full refund to you via your original payment account or your Haweel balance account. However, if a returned item is found no fault by our technicians we will resend the item to you. In this case, you will be responsible for the return freight cost.